Delivery & Return

Welcome to the shipping and return policy page of Main And Cross Limited. We are committed to providing you with a convenient shopping experience and ensuring your satisfaction. Our shipping and return policies are designed to give you clear information so that you can easily understand our services.

Shipping Policy

 

1. Delivery Areas

Our shipping services cover multiple regions, including but not limited to:

Mainland China

Hong Kong, China

Macau, China

 

2. Shipping Options

We offer various shipping methods to meet the needs of different customers, including:

Standard Shipping: Typically delivered within 3-7 business days, suitable for customers who are not in a hurry to receive their orders.

Express Shipping: Delivered within 1-3 business days, ideal for customers who need their orders quickly. This option may incur additional charges based on the delivery location.

In-Store Pickup: Customers can choose to pick up their ordered items at designated locations without paying for shipping.

 

3. Delivery Time

Delivery times may vary based on the following factors:

Geographical Location: Delivery times may differ by region. Urban areas generally receive deliveries faster than remote locations.

Order Processing Time: All orders are processed after confirmation, which usually takes 1-2 business days.

Holidays and Special Events: Delivery times may be extended during holidays or special promotional periods.

We recommend considering these factors when placing your order to ensure you receive your items within the desired timeframe.

 

4. Shipping Costs

Shipping costs will be calculated based on the selected shipping method, as well as the weight and dimensions of the products. Specific shipping charges will be displayed at checkout. We periodically offer free shipping promotions, so please keep an eye on our website and social media for the latest updates.

 

5. Shipment Tracking

Once your order has shipped, we will send you shipping tracking information via email. You can use the provided tracking number on the carrier's website to check the status of your order.

 

Return Policy

We value customer satisfaction and offer a flexible return policy to ensure your shopping experience is protected.

 

1. Return Conditions

You may request a return within 30 days of receiving your items, provided that:

The item must be unused and in its original packaging.

The item must include all original tags and accessories.

Returns are not applicable for custom-made items or personal hygiene products (such as children's toys and sports equipment) once opened.

 

2. Return Process

If you wish to return an item, please follow these steps:

Contact Customer Service: Reach out to us via our customer service email at linqingping54@gmail.com, providing your order number and reason for return. Our customer service team will respond within 24 hours.

Obtain Return Authorization: Our customer service will provide you with a Return Merchandise Authorization (RMA) number and the return address. Please ensure to mark this RMA number clearly on the outside of the package.

Package the Item: Place the item in its original packaging and ensure that all accessories and tags are intact. Properly secure the package to prevent damage during shipping.

Ship the Item Back: Use a reliable courier service to return the item to the designated return address. Please retain the shipping receipt and tracking number for future reference.

Await Refund: Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

 

3. Return Shipping Costs

If the return is due to product defects or shipping errors, the shipping costs will be covered by the Company.

If the return is for personal reasons (such as dislikes or sizing issues), the customer will be responsible for covering the return shipping costs.

 

4. Refund Policy

Refunds will be processed within 5-7 business days after the return is confirmed. The refund amount will be returned to your original payment method, which may take additional time depending on your bank or payment provider.

 

5. Exchange Policy

If you need to exchange a product, please follow the return process and then place a new order for the desired item. Please contact our customer service for specific exchange guidance.

 

Contact Us

If you have any questions regarding our shipping or return policies, or if you need further assistance, please feel free to contact our customer service team:

Main And Cross Limited
Email: linqingping54@gmail.com
Phone: +852 9881 1388

Thank you for choosing Main And Cross Limited. We hope you enjoy a pleasant shopping experience and look forward to providing you with the best service!